Frequently Asked Questions

Will I be charged for using St. Jude Cloud?

Although you may be prompted to enter billing information, you will not be charged for anything with the exception of the following items:

How can I delete my account?

If you’d like to delete your account, please email DNAnexus support at with the following email.

Where can I find a copy of the data access agreement?

You can find the latest version of the data access agreement here.

Where can I find the Terms of Service or the Privacy Policy?

You can find the Terms of Service here and the Privacy Policy here.